Menu Close

Payment Information

At Fluffy Lava, we strive to provide a secure, convenient, and smooth payment experience for all our customers.

Accepted Payment Methods

We accept the following major payment methods:

  • PayPal
  • Visa
  • Mastercard

Refunds to Original Payment Method

If your order is eligible for a refund, the amount will be transferred back to the same bank account or payment method used at the time of checkout. Refunds are processed within 10 business days, depending on your bank or payment provider.

Possible Additional Bank Fees

Please note that your bank or credit/debit card issuer may charge additional fees (such as foreign transaction fees or cross-border fees). These charges are not imposed by Fluffy Lava, and we have no control over them. For more information about potential fees, please contact your bank or card issuer directly.

Secure Checkout

All transactions made on fluffylava.shop are processed through a secure and encrypted system.

  • We use 128-bit SSL encryption to protect your personal and payment details during transmission.
  • Your payment information is only used to complete your purchase and is not stored on our servers.
  • While we maintain industry standard security measures, please be aware that no online data transmission can be guaranteed to be secure.

Payment Authorization

Payment authorization confirms that your payment method is valid and has sufficient funds for the purchase. This may involve entering a PIN, CVV code, or a one-time password (OTP) provided by your bank. All payments are authorized and captured once your order has been placed.

Payment Declined

If your payment is declined:

  • Please verify that your card details (number, expiration date, CVV, OTP) are correct.
  • Contact your bank to check if the transaction was blocked.
  • Try placing your order again with the same or an alternative payment method.
  • If the issue persists, contact our support team at contact@fluffylava.shop for assistance.

Cash on Delivery

We currently do not offer a Cash on Delivery (COD) payment option.

Connect With Us

Name: Fluffy Lava

Operating Hours: 9:00 AM to 5:00 PM (Monday-Friday)

Support Email: contact@fluffylava.shop

Office Address: 1536 Century Plant Dr, El Paso, Texas 79912, United States

Chat Support: 24/7

Number: +1 (915) 514-7854