Return and Refund Policy
At Fluffy Lava, we want you to be completely satisfied with your purchase. If something isn’t quite right, we’ve made returns and exchanges simple and straightforward.
Exchanges
We offer exchanges within 45 days of delivery. You can exchange your belt for a different size, color, or style.
Exchange eligibility:
- Items must be new, uncut, unused, and in original packaging.
- Exchanges are processed after the original item is received and inspected.
- Final sale and custom/engraved items are not eligible.
Returns for Refund
Returns are accepted within 45 days of delivery.
If you prefer a refund instead of an exchange, you’ll receive the full amount back to your original payment method.
No restocking or handling fees apply.
Return eligibility:
- Item must be new, uncut, unused, and in original packaging.
- Refunds are issued to the original payment method.
- Final sale and custom/engraved items are non-refundable.
Non-Returnable Items
- Final sale items
- Custom or engraved belts
- Belts that have been cut, worn, or used
Start Your Return or Exchange
To begin, please contact our support team at contact@fluffylava.shop for return or exchange instructions.
Return Shipping Disclaimer
If the return is due to a customer’s mistake, the customer will be responsible for the cost of return shipping. In this case customer will be responsible for return label.
If the return is due to a mistake on our side, Fluffy Lava will cover the return shipping costs. In this case we will provide you the return label.
Your Store Address
1536 Century Plant Dr,
El Paso, Texas 79912,
United States
Note: Please ship items using a traceable and secure delivery method. We are unable to assume responsibility for items that do not reach us.
Confirmation of Processing Refund Times
After receiving and inspecting the item, we will email you to notify you of your refund and exchange status. If approved, we will quickly initiate the refund or shipment of your exchanged items.
- Refunds may take up to 20 business days depending on your bank or payment provider.
- Refunds will be transferred to the same bank account or payment method that was used at the time of checkout.
Connect With Us
Name: Fluffy Lava
Operating Hours: 9:00 AM to 5:00 PM (Monday-Friday)
Support Email: contact@fluffylava.shop
Office Address: 1536 Century Plant Dr, El Paso, Texas 79912, United States
Chat Support: 24/7
Number: +1 (915) 514-7854